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Description of Goods
We sell a range of illustrated prints and paper goods, including postcards, art prints, and other creative items. All products are created and shipped from the UK.
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📞 Customer Service Contact

If you have any questions, concerns, or issues with your order, please get in touch:
• Email: hello@mernyartist.com
• Address: [34 Christchurch Road, Newport, NP197SP]
We aim to reply within 24–48 hours.
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🔁 Return & Refund Policy

SPECIAL PRINT OFFER RETURNS 
All special A5 print offers are protected by my money back guarantee. If you're not happy with your order I will give you your money back in full. Contact within 14 days to arrange refund. 


To request a return or refund:
1. Please email hello@mernyartist.com within 14 days of receiving your order.
2. Include your order number and a description of your issue.
3. We'll provide return instructions and/or issue a refund or replacement.



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💸 Refund & Dispute Policy

If you experience an issue with your order, please contact us directly at hello@merny.co.uk before initiating a chargeback or dispute. We’re here to help and will always do our best to resolve problems quickly and fairly.

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❌ Cancellation Policy

Orders may be cancelled within 2 hours of purchase by emailing hello@mernyartist.com After this window, we begin processing your items and cannot guarantee cancellation.

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🚫 Legal or Export Restrictions

We currently only ship within the UK.
We do not sell or ship restricted items.

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🎁 Terms of Promotions

Occasionally, we offer special promotions or discounts. These are subject to change and may be withdrawn at any time. Promotional offers cannot be applied retroactively.

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🔐 Privacy Policy

We take your privacy seriously. We only collect the information necessary to process your order and communicate with you. Your data is never sold or shared with third parties except as required to fulfil your order (e.g., shipping carriers, payment processors).

​You can read our full privacy policy here